terms & conditions
1.0 Interpretations:
The Company: The Silents DJ’s and any affiliate or associate employed by or working on behalf of them.
The Client: Any customer, person, user, nominated individual or affiliate of the purchaser of the rental of headphones for any given period of time. This includes any person who uses them free of charge or on behalf of the purchaser.
The Venue: Any place, building or structure at which activities related to The Company take place.
The Host: Any responsible agent or nominated person linked to, in charge of or in material control of before, during and after any activities undertaken by The Company at
The Venue. And any person hiring The Company for any event.
The Equipment: Any equipment belonging to The Company.
The Event: The time at which The Company arrives at the Venue to the time at which they leave.
2.0 General
2.1 Any hire of services to be provided by The Company shall be arranged and agreed prior to the commencement of any services being delivered.
2.2 A written agreement will be provided by The Company outlining the services to be supplied.
2.3 Payment terms will be specified within the agreement and will be binding under these terms. Any proposed changes will be supplied in a revised agreement and will nullify all previous versions.
2.4 The Company reserves the right to amend these terms at any time without notice. The new version will become effective immediately that it is published.
3.0 The Service
3.1 The Company agree to provide between one and three DJ’s who will play music over one to three channels to wireless headphones supplied by The Company. The number of DJ’s, Channels and headphones will be agreed and detailed as in 2.2.
3.2 The Company reserves the right to supply DJ’s at its own discretion and may, on occasions and due to unforeseen circumstances, provide fewer DJ’s than agreed. This will not impact the quality of the event or the agreed number of channels. Any impact on the agreed fee will be discussed with The Host and/or Client/s.
3.3 The duration of the provision of ‘live’ DJing will be at the discretion of The Company.
3.4 The Client agrees that they are, at all times, responsible for the volume of music being experienced during The Event. Whilst reasonable steps will be taken to limit the maximum volume available to all headphones, The Company takes no responsibility whatsoever for any damage to hearing experienced as a result of the use of The Equipment.
3.5 The Client is responsible for maintaining their own personal safety whilst using The Equipment and The Company shall not be held responsible for any damage, injury or death caused as a result of negligence, accident or incident whilst using The Equipment.
3.6 Failure to return headphones, returning damaged or otherwise faulty headphones as a result of negligence on the part of the Client or any occasion where a set of headphones, upon return to The Company, are rendered unusable for any period of time, will result in a charge of up to £50 being charged and payable within 28 days. This fee applies per set of headphones.
3.7 The Client accepts that music being transmitted to the headphones may contain explicit language and they also accept that no action can be brought against The Company in that respect. The Company takes no responsibility for any offensive language within recorded music although efforts will be made to avoid offence.
4.0 The Event
4.1 The following Terms & Conditions apply for all persons purchasing tickets and in doing so, you agree to them. They also apply to persons you are purchasing tickets on behalf of.
Terms & Conditions (By purchasing your ticket/s you are agreeing to the following terms and conditions in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the "Act")
4.2 Tickets cannot be exchanged, transferred or refunded after purchase unless the event is cancelled or postponed and fall within our fair refund policy. Refunds are only applicable if a show is cancelled by The Silent DJs or venue. If a performance date is postponed to a new date in which you can no longer attend you will have 7 days from the first point of contact from The Silent DJs or venue to get a full refund, after this time you will receive a credit note to attend another event.
4.3 You are purchasing these tickets at your own risk, should you not be able to attend for any reason a refund or compensation of any kind will not be issued. Your purchase is final.
4.4 Tickets remain the property of The Silent DJs and/or venue and constitute a personal licence to you, which can be withdrawn and admission refused at any time prior to or during an event.
4.5 You should check whether an event has been cancelled and the date and time of any rearranged event. If the event ticketing platform is informed an event is cancelled or rescheduled, the ticketing platform will endeavor to notify ticket holders of the cancellation. We cannot guarantee that you will be informed of cancellation before the time of the event.
4.6 Tickets are sold subject to The Silent DJ’s right to alter or vary an event programme without being obliged to refund monies or exchange tickets.
4.7 All Tickets purchased by you must be for personal use. If any re-sale (or attempted re-sale) of tickets is made in contravention of any law or our policies we may cancel such tickets.
4.8 Line up and performer changes may occur for multiple reasons like illness or inability to travel as examples, if a performer is unable to be replaced all reasonable action will be taken to fill the gap but there is no cause for compensation or refunds of any kind if a line up change occurs.
4.9 The Silent DJs and/or the venue reserve the right to change, amend or cancel the event at any time without warning.
4.10 The Silent DJs and/or venue accept no responsibility whatsoever for your personal property.
4.11 You must present your Tickets at the venue on the day of event. Entry will not be granted without a genuine ticket. A ticket only guarantees you entry if you comply with the regulations at the event including as to time of admission, standards of behavior and health and safety.
4.12 The Silent DJs and/or the venue reserve the right to remove any person from the event without any refund or partial refund for reasons of intoxication and/or behavior. You are bound by these T&C’s to return the headphones immediately in these circumstances.
4.13 Please check your spam inbox regularly in case any important emails from the organisers have gone in there.
4.14 Failure to return headphones or failing to return them in the condition they are issued for the event may result in a charge of up to £50 per set.
4.15 Every care will be taken to ensure the maximum volume of the headphones is set to a reasonable level but as they are individually changeable, the final volume and resulting impact on your hearing remains your responsibility and The Silent DJ's and/or the venue will not be held responsible for any hearing damage as a result of the use of the equipment.
4.16 Photos will be taken of the event and may be used for promotional purposes. If you do not consent to this, it is your responsibility to make a member of the team aware.
4.17 The Silent DJs may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the "Act").
If you wish to complain about anything, you may contact us on thesilentdjs@outlook.com
5.0 The Event – Dry Hire
5.1 Where The Company equipment is dry hired to client, they assume full responsibility for all use pertaining to and included in the hire of the equipment. They also agree to waive any liability towards The Company in respect of any of the above-mentioned criteria in relation to safety and/or use of the equipment.
5.2 The client agrees that any damage caused wilfully, through neglect, through failure to mitigate risks or through lack of proper control of the equipment, will be their liability and therefore at their own risk and/or cost.
5.3 The contents of condition 3.6 apply to Dry Hire but also include any other equipment hired from The Company.
5.4 Where the damage deposit does not suitably cover the cost of repair or replacement to any equipment hired, the conditions as set out in 3.6 (£50 per headphone) or entire replacement cost of any other item of equipment, the hirer will be liable for the total cost, regardless of deposit value.
6.0 The Event - Private Event
6.1 Where a client hires The Company to provide services for private hire for any purpose where The Company provides equipment and/or personnel, The Client and or The Venue remains entirely responsible for their customers, staff, clients, visitors, attendee's or any other person present for any purpose during the setup, performance or pack down of the event.
6.2 The Client will ensure they have suitable insurance cover for the event being attended.
6.3 The Client will ensure all necessary steps are taken to mitigate risk to those attending.
6.4 The Company will only be liable for any incident arising from direct negligence on their part and will not be held liable for the actions of any of the persons mentioned in 6.1, regardless of the nature of the incident unless complete culpability can be proved beyond all reasonable doubt, on The Company.
6.5 Any actions undertaken by any person listed in 6.1 which adversely effect the contract, equipment or reputation of The Company will be deemed a breach of contract and may be subject to proceedings.
6.6 The Company reserves the right to withdraw services or change the terms of the contract if they deem there is a risk of any adverse circumstances at any event in the interests of safety, welfare, concern, equipment damage/loss or reputation for all parties. This would be discussed with The Client to try and avoid it prior to action being taken.
6.7 Clause 3.6 applies to this section in the same terms.
7.0 Cancellation / Payment Terms
7.1 Full payment for all services are due 28 days prior to The Event.
7.2 Failure to complete full payment by the timescales given will result in loss of the deposit in it's entirety and cancellation of the hire/event.
7.3 Deposits are payable upon booking and subject to the above terms, will be refunded within 7 days following conclusion of the event.
7.4 Cancellation by client:
56 days or more prior to event
Full Deposit Return
N/A
56 - 28 days to the event
Loss of deposit
75% hire/fee refund
14-28 days prior to event
Loss of deposit
50% hire/fee refund
Less than 14 days to event
Loss of deposit
No refund
7.5 If The Company cancels the event/hire for reasons beyond it's control, a full refund will be given, and all reasonable efforts will be made to remedy the event/hire.
8.0 Data Governance
8.1 All personal data held by The Company will be secured for the period required to satisfy the conclusion of The Event. Personal data will be held securely and not shared with third parties.